Why EEMC for Managed Services
Predictable SLAs, 24×7 vigilance, and preventative maintenance baked in.
Outcome-Backed SLAs
Response & resolution targets aligned to business impact.
Proactive by Design
Patch rings, posture checks, and health baselines reduce incidents.
Human + Automation
MDR analysts augmented by playbooks and auto-remediation.
What We Manage & Support
- Patch management & system updates
- Managed detection & response (MDR)
- SLA-based troubleshooting & support
- End-user IT support (helpdesk outsourcing)
- Preventive service for printers/copiers (firmware, calibration, cleaning)
How Managed Service Works
From onboarding to continuous improvement—measured and auditable.
- Onboard: asset inventory, access, monitoring, patch rings, service catalog.
- Monitor: telemetry, alerts, user requests, MDR threat detection.
- Patch & Prevent: maintenance windows, compliance targets, config baselines.
- Support: triage, escalation, vendor coordination, clear comms.
- Optimize: reviews, trend analysis, cost & experience improvements.
SLA Options
Choose the assurance level that fits each system’s criticality.
Essential
Business hours, best-effort response, patching monthly, ticket portal & email.
Enhanced
08:00–20:00, priority response, patch rings bi-weekly, phone & remote assist.
24×7 Critical
Round-the-clock MDR, defined R/R targets, change windows, vendor coordination.
We can tailor SLAs per asset group or site.
Value You Can Measure
95%+
patch compliance on target devices
−30–50%
reduction in incident volume
24×7
coverage for critical assets
FAQ
Yes—on-prem, cloud, and branch sites are supported with unified intake & monitoring.
By patch rings and maintenance windows with rollback and deferral policies as needed.
Portal, email, phone—and optional chat for Premium tiers.
Firmware upgrades, calibration, cleaning, component health checks, and usage reporting.
John Doe
Software Engineer
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